***VACANCY ANNOUNCEMENT***

 

Network Services Associate

 

 Issue Date: August 26, 2008                                      Closing: Until Filled

 

Location: Concho , OK

 

Description of Work:

The Network Services Associate is accountable to implement and project manage all Network Services and Mobile telephone accounts.  They handle the ordering; management, billing, and usage of these services are effective and appropriate.  Specific, assigned areas of responsibilities include:

Essential Functions:

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single candidate.

 

  • Provide quality service and support in a variety of areas including, but not limited to: contract negotiation, customer service, and troubleshooting.
  • Plan, conduct and direct the analysis of complex business problems to be solved and negotiates the pricing of new cellular and network services.
  • Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements
  • Regularly audits network and cellular phone services bills to ensure accurate billing.
  • Implement and project manage network services within the Cheyenne and Arapaho Tribes
  • Resolves all service issues regarding their current network and cellular telephone services
  • Deals with routine to moderately complex problems or issues with the Network Carrier
  • Documents all end-user requests and interactions for those within the tribe needing adds, moves, or changes.
  • Follow documented procedures when making requested changes to account such as adding promotions, adding/removing features, changing calling plans, etc.
  • Tracks and stays on top of all open requests

Competencies:

  • Exceptional written and verbal communication and interpersonal skills
  • Ability to work independently, prioritize work and handle simultaneous assignments with success and accuracy
  •  Self-motivated, independent and team player
  • Ability to follow through and document issues and resolutions
  • Strong organization skills and very detailed oriented
  • Ability to operate general office equipment (computer, fax machines, copiers, scanners)

Experience:

  • 2-5 years Network Services project management
  • Excellent working knowledge of Word, Excel, Internet
  • Experience working in the telecommunications industry is highly desirable
  • Must pass pre-hire drug screening

APPLICATION PROCEDURE: Submit Tribal application, resume, transcripts, diplomas, Valid Oklahoma State Driver’s license, and CDIB to:

 

Cheyenne-Arapaho Tribes
Personnel Department
P.O. Box 38
Concho, OK 73022
Or e-mail anwhite@c-a-tribes.org

Network Services Associate