The Crisis Assistance Program will operate under the Department of Administration. Program Business Hours: Monday, Tuesday, Wednesday,Thursday and Friday 8:00 AM to 3:00 PM. The Crisis Program will close at 3:00 PM to allow for administrative duties. Nine Clients will be seen each day 8:00 AM to 11:00 AM on a first come first serve basis. Six clients will be seen 1:00 PM to 3:00 PM for Extreme Medical situations. Types of assistance available will fall into four categories: shelter, food, medical, transportation. Assistance may be in the form of monetary payments, vouchers or merchandise/service cards and referrals to appropriate agencies. This program will focus on unmet need.

Appeal Process
As an applicant of the Crisis Assistance program, you have appeal rules should you disagree with a decision of a caseworker regarding your application request(s). An appeal will grant your application further review and decision.
The appeal process begins with a written explanation of why you disagree with a policy decision. The written appeal should list your reasons for overturn of a decision. Appeals must be submitted within two weeks from date of decision.
All written appeals need to be made to the Director of the Crisis Assistance Program or the Caseworker. All appeals received will be discussed the following week after the appeal is received by the Crisis Assistance Department. Crisis Assistance personnel arrive at a consensus decision on all appeals. This decision is final. There are no other parties to appeal to after the decision has been made. The Legislative Branch will have no roles or authority in the decision making and appeal process as this program was enacted to operate under the Department of Administration.